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ExpatSingapore Message Board 27 May 2012, 6:10:01 am *
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Author Topic: Questions when interviewing a maid  (Read 14315 times)
shambles
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« on: 03 December 2002, 15:24:00 pm »

Does anyone have a list of interview questions to ask, when interviewing a maid? - I realise that the questions will vary depending on our personal needs/preferences, however, it will be very helpful to use it as a point of reference.

Just want to make sure I get it right this time. Thanks!

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« on: 03 December 2002, 15:24:00 pm »



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Joyce
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« Reply #1 on: 04 December 2002, 2:38:00 am »

The line of questioning will tend to depend on whether or not you have young children. For example you might want to ask if she has done any Red Cross (or similar) safety courses - and if she has, can she produce the certificate?
See if she volunteers to go on a Red Cross course.....(obviously you would need to arrange it but they're very cheap).

Has she done any classes organized by her previous employer/s or in her spare time? For example many expat organizations run cookery classes for maids, and the Catholic churches, eg. Novena have a big program (cooking, sewing, poss computers)  for maids on Sundays. Would she be willing to do such courses?

Ask what she would do if you were out, not contactable and your child burnt himself on the oven door.   You may get some very surprising answers (eg. putting a tomato on the burn). Think of a few scenarios and ask how she would deal with them. You want to see if she has any initiative/common sense.

Don't bother asking if she can swim - few maids can but they wouldn't necessarily admit that. Unless you have personally seen your maid swim *never, ever* leave her in charge of young children by a pool, even if other adults are around.

Ask her if she likes partying. What does she do on her day off? What sort of things does she do on her day off? Does she do any part-time work to earn extra money? What time does she come home on her day off, and has this caused a conflict with her employer? (Obviously you would check with her employer as well).

Ask her about what salary she would expect and what she currently earns. (See if the current employer is paying what she says). It will probably be the first thing she will want to ask you, but you could say that you will are interviewing other maids too and you will decide the final salary when you have taken experience and references into account eg. what you would do is to give her a probationary period for the first two-three months and if she is a good worker, give her a decent raise. I was once advised to start paying a new maid on the low side, so she has the incentive to work well and therefore increase her salary. If she starts working for you on say, the 23rd of the month, then her paydate will always be the 23rd, or if she starts on the 13th, her salary would always be paid on the 13th. Inform her that under no circumstances will you pay any wages in advance (stick to it - even if there are volcanoes, father's dying etc.)    

Ask her if her parents are alive. Are they in good health?  (Many maids often like to get a free trip home after a few months and tell your that their 'father is dying'. I kid you not.)

Ask her about her usual daily routine. What does she like about her current job, and what does she dislike? If she slags off her current employer then you need to be very wary - she could do the same with you!

Ask her what dishes she can cook - can she follow a recipe? You can test this by giving her a copy of one of your recipe books and seeing if she understands the instructions or finds them too difficult to follow. You will also be able to observe her reading skills (I'm assuming your cookbooks are written in English!). I bought some childrens cook books with step-by-step diagrams or photos after a few disasters and that worked well.

OK, that's a few for you to go on!

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Britmum
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« Reply #2 on: 04 December 2002, 6:16:00 am »

Ask her why she is looking for a new job. Maids like to work for expats because they think they will get more pay and better working conditions (ie. more time off) than working for a local family).

Beware of expat employers who are leaving the country....they often give brilliant references to lousy maids as there is no comeback and they palm her off so they don't have to pay for an airfare to the maid's home country.

If the maid has already renewed her contract with the same employer (ie. has been employed by them for more than two years) and they're leaving Singapore then it's probably ok to rely on the reference. Always speak with the current employer and don't just go on what you have in writing.

Ask how much experience the maid has had working for Asian and Western families.

If she's never worked for an expat before she may well be hard working (eg. used to strict discipline) but you may have to retrain her as the cultural differences may mean that the way you prefer things to be done may be very different and your maid might not be amenable to change. For example I employed a maid who had worked for a local family. Every morning at about 5.45-6am when it was still dark I could hear clattering going on downstairs. It really unnerved me, but the maid was so used to cleaning the floors at that time of the day she couldn't or wouldn't get out of that routine. I kept thinking we were being burgled, and it was horrid when my husband was always away on yet another business trip.

In the end it just didn't work out (other issues too, like washing dishes in cold water and same with the greasy tiled kitchen floor being washed with cold water) that after one month of working for us and mutually agreeing that we couldn't agree with her routine, she actually got another job with another local family.  

Ask the maid when her passport is going to expire. It might need renewing in the near future and she might be expecting you to pay for the new one. I know that the Philippine one is expensive and is valid for 5 years. Also ask when she last went back to her home country. If it was a long time ago she might be getting homesick and want to go home.

It is up to you to decide if you are prepared or not to pay for your maid to go home on holiday or when someone at home is sick.  However, if you are only going to pay for fares home at the end of her contract, you should put it in writing at the beginning of her employment with you so she will know where you stand on the issue.    

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shambles
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« Reply #3 on: 04 December 2002, 8:44:00 am »

Thank you all for your invaluable advice - found the washing floors & dishes with cold water bit, especially helpful. We often take the cultural difference bit for granted & these quirks end up being the most frustrating obstacles.

Cheers

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