we went a couple of years ago for a big family treat - it is very expensive ($1500/day for family of 4) so I was expecting quality.....
First disappointment - smelly old bus that meets you off the ferry.
Second disappointment - all-singing, all-dancing staff to greet you on arrival. Never been to Butlin's but I guess that's what it's like.
Third disappointment - despite asking for a non-smoking room, the room we were given stank of stale cigarettes.
Fourth disappointment - advertisement said 'newly refurbished' but this seemed to mean had been given a lick of fresh paint. Furniture in room was old and worn.
Fifth disappointment - our (then 5 yr old) son was allowed to wander out of the kids club, and was eventually found crying in the restaurant. Luckily he remembered our room number so they could locate us.
Suffice to say this was the final straw. We checked out after one night (although they make you pay in advance for minimum of three) and vowed NEVER AGAIN!!
Hope this helps
